The view from the Welcome Center desk at the National Museum of the American Indian and another moving visitor request

View from the Welcome Center Desk at the Smithsonian's NMAI

Since I opened last week's post with an action photo of me and a colleague behind the desk at the Welcome Center of the National Museum of the American Indian (NMAI), I thought that this week I'd turn the tables, so to speak, and give you a Marc's-eye view of what it looks like to be a Visitor Information Specialist Volunteer at the museum. But since there's more than meets the eye, I'll toss in a few words about the surrounding space and what it feels like to work there.

As you can see in the photo above, the ground floor of the NMAI is filled with graceful curves and subtle variations in lighting. Standing at the Welcome Center one looks out on the Potomac Atrium, a beautiful space for gatherings and performances, located beneath a vaulting rotunda. It's where tours of the museum originate. From my limited experience, it appears that the atrium is also a popular spot for after-hours events, like the receptions that are part and parcel with the many conferences that the city hosts.

Beyond the atrium you may be able to spot a few of the windows that make up the NMAI's main entrance. Unlike all the other museums on the National Mall whose main entrances open onto the Mall itself, the east-facing NMAI faces (or faces down) the United States Capitol directly. I've been told that this orientation is due to the fact that an east-facing entrance is a tradition in many Native cultures. I suspect that there is more going on here than just that; namely, that the museum is positioned as a sovereign Native peer to the legislative center of the American government a few blocks away.

Suffice it to say, the Potomac Atrium and the surrounding area are both stately and welcoming, a difficult effect to achieve. From the vantage point of someone working the welcome desk, it is also remarkably serene space, even when a large number of visitors are shuffling back and forth. And when things aren't that busy, I have discovered that it is a nice place for a few minutes of quiet meditation.

Best question of the day

Pipes and War Bonnets,
Agnes Looking Horse

Once again, I find myself very moved by the Native visitors who approach the desk with a request. In this case a young woman from the Standing Rock Sioux Tribe wanted to locate a quilt that her grandmother had made that was part of the NMAI collection. She had a photo of the quilt and its title, "Pipes and War Bonnets."

John, my partner for that hour, quickly turned to the computer at one side of the Welcome Center desk and did a search using the collection search feature of the NMAI website. (Yes, feel free to try this at home!) His search yielded this results page which contained, among other things, the image that you see to the right.

The page indicates that the quilt's maker was Agnes Looking Horse who also went by the names Agnes Ironroad and Agnes Thunder and was a member of the Lakota tribe. Agnes was born in 1899 and lived until 1990. The NMAI acquired the quilt by way of a quit collector whose heirs sold it to the museum in 2007.

Unfortunately for the visitor, her grandmother's quilt was not on display at the NMAI in Washington or at its Manhattan counterpart. With over 1,000,000 objects in its collection, only a small fraction - around 2% - are on display in either location at any given time. The vast majority are kept in the NMAI's Cultural Resource Center in Suitland, Maryland. There are ways for interested parties to arrange to see a particular artifact, but as you can imagine, some lead time is involved.

Lots of school kids this morning

The other novelty for me this morning was the large number of school groups that arrived within an hour or so of opening at 10:00 am. I was told by my more experienced co-workers that it was a somewhat unusual number, but I was also told to expect that the number of school groups and families would be ramping up as the holidays approach. At the staff meeting this morning my boss Jose described the upcoming few weeks as being like a bunch of Black Fridays in a row, the day after Thanksgiving being an especially busy day at the NMAI and at other museums on the Mall.

I'll close by noting that the temporary closing of the renown Mitsitam Cafe for renovation (reopening in May 2024) continues to be a disappointment for many visitors. I'll also note, as I learned from Jose, if you're a teacher with, say, forty-five students in tow, it's a good idea to try to make other lunch arrangements even in the best of times.

Third shift at the National Museum of the American Indian: meet a couple of my partners

 

Me and Kyle at the NMAI Welcome Center desk
(photo credit: Michelle Kleinhans)

This post is about my third shift as a Visitor Information Specialist Volunteer at Smithsonian's National Museum of the American Indian (NMAI). Since things are becoming more routine, I'll be moving to occasional reports when there is something novel to share or if I decide to feature a particular part of the museum or its collection.

"Surprise" visit by Michelle

My long-time friend and partner in veganism Michelle Kleinhans dropped by the NMAI for a "surprise" visit on Wednesday morning. I say "surprise" because she had been hinting that she was going to visit and try to stump me with questions about the museum. Since Michelle is a teacher, she had the day before Thanksgiving off - my work day - which gave her an opportunity to collar me at the Welcome Center. Thanks to Michelle's visit, I have some action photos of me at work to share, like the one above.

Partners at the Welcome Center

My Wednesday shift runs for four hours from 9:30 am to 1:30 pm. The second and final shift of the day is from 1:00 to 5:00 pm. The overlap allows for a handoff of any specific information or procedures of the day. I am always paired with a partner during my shift. Sometimes it is with another volunteer, as was the case with Cindy last week. This week my partners were four members of the Visitor Information Services team, each spending an hour with me at the Welcome Center Desk. It's a nice opportunity to get to know the members of the team better this way.

Meet Kyle

My first partner of the day was Kyle. Kyle is a Visitor Information Services Floor Operations Lead at the NMAI location in Lower Manhattan, the counterpart of Jose here whom you'll meet below. He was in the DMV (a common way here to refer to the District of Columbia, Maryland, and Virginia, not to be confused with its universal meaning Department of Motor Vehicles elsewhere) to spend some Thanksgiving time with family and was taking a shift or two while he was in the area.

Kyle, who is originally from Upstate New York, was introduced at the morning staff meeting as being a member of the Onondaga Nation. I'm starting to learn that my knowledge of tribal names is not only very course-grained but also fairly out of date. The Onondaga Nation is a member of the Haudenosaunee Confederacy, which I vaguely knew as the Iroquois. (Haudenosaunee, which comprises six nations, appears to be the preferred name these days.) It's information like this that helps me appreciate part of the mission of the NMAI which is to communicate the rich diversity in the indigenous people here. Even accurate regional designations, like Iroquois, gloss over the variation in customs and history that make each tribal nation distinct.

As my friends know, I love finding out the "backstories" of the people I meet. Kyle's backstory was kicked off by my asking him how long he had been involved with the NMAI, a routine enough question to get the ball rolling I thought. His unexpected and intriguing answer, "since I was born," led to the telling of an interesting story.

It turns out that Kyle's mother was the register of the collection at the George Gustav Heye Museum of the American Indian in New York City when its vast collection of some 800,000 was being transferred to the Smithsonian under a Congressional charter executed in 1989. (The NMAI in DC did not open until 2004.) So Kyle's claim to have been involved with the museum from its - and his - start could not be more accurate. By the way, Kyle's mother continues to work with the NMAI, but at its Cultural Resource Center in Suitland, MD where around 98% of the collection is stored.

Meet Jose

One of my other partners at the desk on Wednesday happened to be my boss Jose, the Visitor Information Services Floor Operations Lead at the NMAI in DC. I met Jose for the first time at my museum-specific training about a month ago. He was an excellent instructor, and I was immediately taken by both his enthusiasm and good humor.

Jose's backstory with the NMAI is also a very deep one, although, admittedly, it would be hard to top Kyle's going back to the day he was born. Jose, who is originally from El Salvador, started working at the museum's Mitsitam Cafe when it opened in 2004. After a couple of years, he switched to Visitor Information Services where he has risen through the ranks to hold the position he does today. It's a pleasure to share part of my shift with Jose, especially since I learn a lot from seeing a real pro in action.

Questions of the week

I'll close with a couple of questions that I fielded during my shift this week. I should note that Michelle stumped me with all of her questions.

There were two requests for copies of the museum map in languages other than English and Spanish, the ones that we always have on display. One request was for a map in Thai and the other for a map in French. I was surprised when I first visited the museum and noticed that there weren't any other language options available. Other museums have them. Indeed, the welcome stations at the National Gallery of Art across the Mall offer a veritable United Nations-worth of maps to choose from.

Jose explained the situation to me. Prior to the pandemic, the NMAI offered maps in ten languages. Apparently, they're still working out changes that have happened to the floorplan since then, with the intention of returning to their full selection.

The other novel question also has to do with another historical disruption. Several visitors asked for the location of the coat check room, not surprising now that it's gotten colder. But there isn't one at the NMAI.

Most museums on the Mall have coat check rooms, consistent with the design of similar public spaces over the past century or so. Almost all of these were closed in the wake of 9/11 amid the security concerns that accompanied it. Many, but not all, have reopened since then. Yet, as Jose told me, the NMAI was being built right in the middle of the aftermath of September 11th. Its architects had concluded that a coat check room was a too-risky thing of the past and therefore deleted it from the NMAI design. So it goes.

On a related note, I noticed that this absence of a coat check room has had another consequence. In particular, I was puzzled how so many small kids, some in families with three or four children, were walking around coatless on a relatively cool November morning. Then I realized that their parents were often wearing ballooning backpacks stuffed to the gills with coats. I can see how these portable coatrooms-in-a-box might come in handy, even when a bona fide coatroom might be available.